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FAQ
“What are your terms for same sex groups?”
> In the interests of a good night’s sleep and to ensure all our guests enjoy the Hotel experience, the majority of single sex groups will be asked to sign a bond with a £100 per person hold on credit/debit card funds to ensure revelry is proportionate to the guest experience. This bond will not be taken off your card should there be no unreasonable issues, it will only be held in the event of disruption to other hotel guests.
“What is the earliest/latest time we can check in?”
> Our reception is open 24 hours a day and 7 days a week. An early check in can be arranged upon request (subject to availability). We guarantee that our guest’s rooms will be ready from 2:30pm onwards and we ask our guests vacate their room(s) before 11:00am.
“Do your rooms have fridges?”
> The Suncliff Hotel does not supply fridges in the rooms. Unfortunately, we cannot allow any food to be refrigerated or stored on our guests’ behalf because of health and safety concerns. We can store/refrigerate medication however.
“Do your rooms have DVD players?”
>Unfortunately, we do not have the facility to lend DVD players. The majority of our TVs can take them if guests wish to bring their own however.
“We have been given a quote online. Can you match this if we call you direct?
> We guarantee the best available rate, should you find a better deal elsewhere, we’ll happily match it for you (please note, other terms and conditions may apply).
“Are you close to the town centre and beaches?
> We are located on prestige East Overcliff Drive, just a 10-15 minute stroll to the town centre. The beach is also just a few minutes away, click here to see a map
“Do you have any disabled rooms?”
> Although none of our rooms are disabled friendly, we do have a lift can take you to all floors and access ramp for the front step is available if required.
Please make us aware of your special needs at the time of booking
“Do all of your rooms have free Wi-Fi?”
> We do offer complimentary Wi-Fi. This is supplied by T-Mobile Hotspot and is available throughout the majority of bedrooms and public lounges
Please Note: This service is not part of the room tariff and is provided over and above the room cost as an extra service to our valued guests and therefore the hotel cannot be held responsible should a technical fault arise
“What time does the swimming pool open?
> Our leisure facilities opening times are from 8:00am to 9:00pm
“Can we bring our dog?
> Yes, small, well behaved dogs are accepted for a supplement of £10.00 per night
Please Note: No dogs are allowed in any public areas and a pet bond is required to be read and signed on arrival.
“Do you have entertainment?
> Yes, the Suncliff and Cliffeside hotels provide varied entertainment most nights
also, please click here to see our events page for any up comeing events
“What are your dinner times?
> Our evening meals are served from 6:30pm to 8:30pm. We also serve Hot bar snacks, these are available between 5:30pm and 9:00pm.
On Sundays we serve an all day Carvery, click here to find out more.
Please Note: Freshly made sandwiches served 24 hours a day
“Do you have on site parking? Can we reserve a space?
> Parking is complementary in all of our hotels on a first come-first serve basis. Supplemental parking is available in our associate hotels free of charge and further metered street parking on East Overcliff drive is free overnight
Click here to bring up a handy parking map
“If we bring our bicycle, would we be able to store it at the hotel?
> A bike rack is available at our associate hotel The Cumberland, guest are more than welcome to park their bikes there.
For any other enquires please view our General Information or call 01020 298 350
For more information please contact us or call us on +44 (0)1202 291711.
Bournemouth hotel, a dream location
The Suncliff and its two associate Bournemouth hotels are all located adjacent to each other on the prestigious East Cliff neighbourhood of town, only ten minutes walk to the towns vibrant centre, award winning gardens and bustling pier, they are located directly above the miles of blue flag golden sandy beaches and stylish promenades. Beaches are accessed by either cable car or the zig-zag pathway.
Our mission statement
"The Suncliff hotel is a true traditional English seaside hotel that has achieved a high AA 3 star rating of 77%. We offer comfortable and versatile bedrooms as well as indoor leisure facilities. Our friendly customer focus is exceptional and with our ‘can do’ attitude we are happy to go the extra mile to make sure every guest has a comfortable and enjoyable stay." Read our mission statement.
Explore the Hotel
For all reservation enquiries or bookings call 01202 298 350 or
For all other hotel enquiries call +44(0)1202 291711.